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Social Performance Management
Social performance is how Coffey Environments describes an organisation’s ability to plan for, manage and monitor the effects it has on its stakeholders (both positive and negative). Moreover, sound social performance can ensure projects are developed and executed in a manner that builds greater value for shareholders, employees and host communities.
Social performance is increasingly becoming a priority for developers and operators of major projects as international financial institutions, governments and host communities become more sensitive to the risks of community dissatisfaction, misalignment of development goals, impacts on indigenous communities, degradation of community cohesion, human rights violations, local economic grievances and unmet expectations.
Left unchecked, poor social performance can result in severe commercial consequences that extend beyond a single project’s viability to an organisation’s potential future growth capability and corporate reputation.
Capabilities:
- socio-economic baseline characterisation
- stakeholder research and analysis
- social impact assessment
- community development and capacity building
- community investment strategy
- stakeholder engagement and community consultation
- reputation management (crisis communication)
- social performance strategy development and implementation
- social performance monitoring and evaluation
- management and public (sustainability) reporting.
